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mobile_devices [2018/07/20 15:08]
devreach
mobile_devices [2018/07/20 15:10]
devreach
Line 67: Line 67:
 __**Remove an account**__ __**Remove an account**__
  
-The account can be removed by clicking the Remove Account button. This will remove the user from the device, E.g. delete the user and messages particular to that employee. The EMM functionality is still intact. __Clicking Remove Account will only work if the mobile user is still enrolled on the device. If the mobile user deletes the app off the device first, then the account could be orphaned in the main system.__+The account can be removed by clicking the Remove Account button. This will remove the current ​user on the device, E.g. delete the user and messages particular to that employee. ​(once the user is deleted from the device, the main system will update and you will no longer see the account.) ​The EMM functionality is still however ​intact ​on the device. __Clicking Remove Account will only work if the mobile user is still enrolled on the device. If the mobile user deletes the app off the device first, then the account could be orphaned in the main system.__
  
 Once a mobile user has been successfully removed, the system user can add a new account for a new employee with the existing device'​s mobile number and send the Authorization code to the device. Once a mobile user has been successfully removed, the system user can add a new account for a new employee with the existing device'​s mobile number and send the Authorization code to the device.
mobile_devices.txt ยท Last modified: 2018/07/20 15:10 by devreach